Privacy Policy

The Lalita Grand Data Protection Summary

We request our guests to read this policy document carefully before sharing their personal information with us. By visiting our web sites, the guests accept the practices described in this policy document.

This user data protection summary describes the collection and usage of personal information and data, in accordance with GDPR (General Data Protection Regulation).

If you have any query regarding this Privacy Notice, please contact us at

The Lalita Grand reserves the right to change the privacy policy from time to time and guests are requested to visit our website frequently to learn about the recent changes.

Personal information collected by The Lalita Grand Hotel

We may collect the following personal information: Guest name and contact information; date of birth; how they prefer to be addressed in communication from us, preferred modes of communication; job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of credit card, dates of arrival and departure from our hotels / restaurants / other outlets, guests preferences when they stay or dine at The Lalita Grand, transaction history at The Lalita Grand; offers guests may have availed of from third party marketers in response to communication from The Lalita Grand . We may also record details on guests who have stayed or dined with other guests at The Lalita Grand , including their names and contact details.

Besides the above, we may also collect the following:

• If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
• When you make a request for a proposal from our meeting planners, by visiting our websites.
• When you contact us with your questions or comments.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission. We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by guests themselves. We may use any health-related information provided by guests only to serve them better and meet their specific needs when they stay or dine at The Lalita Grand.

How does The Lalita Grand Hotels use the personal information collected from its guests

We use guests’ personal information to provide them with the services requested from The Lalita Grand , to help them make room reservations, to provide them with information about conferences and events at The Lalita, to send them promotional material on our services by email, direct mail and phone, to conduct surveys from time to time, to make offers sourced from third parties, as per guests’ stated preferences or usage pattern exhibited at The Lalita Grand.

Information collected regarding their preferences when guests stay or dine at The Lalita Grand will be disseminated across. The Lalita Grand Hotels to ensure that guests enjoy similar level of service and satisfaction.

How does The Lalita Grand share the personal information collected from its guests, including with third parties

To ensure that you enjoy the same level of service across all The Lalita Grand Hotel, owned, we may share your personal information with hotels within The Lalita Grand. While doing so, The Lalita Grand will ensure that guests’ personal information is handled as per this policy.

• If a corporate credit card is used, the billing information may be shared with employer.

• With third parties:

o We may use the services of third party service providers to provide certain products and services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by The Lalita Grand We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. The Lalita Grand expressly prohibits the sale or transfer of any information to any party outside of The Lalita Grand by such service providers.

o From time to time The Lalita Grand may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share guest information with our co-sponsor. For example, we may co-sponsor some sweepstakes, prize draws, competitions or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If guest enter one of these sweepstakes or contests, we share this information with our co-sponsor or the third party sponsor.

• In the event of a merger, consolidation, sale, liquidation or transfer of assets, The Lalita Grand in its sole and absolute discretion may transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.

• The Lalita Grand with or without prior notice to its guests, may have to share some guest information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of The Lalita Grand, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.


Data Security

The Lalita Grand will take the necessary measures to:

• Protect guests’ personal information collected against unauthorized access, disclosure, alteration or destruction.
• Keep the guests’ personal information up-to-date, consistent with applicable law.
• When guests transact online, we seek to protect their personal information that they provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
• Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about guest.
• We have a system in place to check for data security breach and notify the relevant authorities, of any such activities.

How long does The Lalita Grand retain your personal information

The Lalita Grand will retain guests’ personal information for the period necessary to fulfil the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.

To ensure your security

• For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
• We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission.